Senior Executive, IT Application & Business Systems

Job Summary:

We are looking for an experienced and hands-on Senior Lead, IT Application & Business Systems to take ownership of business-critical applications supporting warehouse, logistics, finance, and related business operations.

The role will focus on enterprise application support, Warehouse Management Systems (WMS), application transition, system integration, and Knowledge Transfer (KT). The position will work closely with business users, internal IT teams, vendors, and regional/global support teams to ensure applications are stable, well understood, properly transitioned, and supported by sustainable internal capabilities.

This position is ideal for candidates with strong application ownership, technical troubleshooting, and business process knowledge who are able to identify functional, technical, integration, and operational gaps and translate them into practical system improvements.

Job Responsibilities:

Business Applications Support & Ownership

• Take technical and functional ownership of assigned enterprise business applications.

• Provide hands-on support and troubleshoot complex application, database, interface, and integration issues.

• Support business-critical production applications and ensure stable day-to-day operations.

• Perform root-cause analysis and coordinate with business users, IT teams, vendors, and regional/global support teams to resolve application issues.

Warehouse Management Systems & Logistics Applications

• Support WMS and logistics applications covering receiving, inventory, stock movement, picking, packing, and shipment processes.

• Understand end-to-end warehouse and logistics processes and their interaction with related enterprise applications.

• Identify system, process, and integration gaps that may impact warehouse and logistics operations.

Application Transition & Knowledge Transfer

• Lead functional and technical Knowledge Transfer (KT) for new, transitioned, or enhanced applications.

• Ensure application knowledge, system configurations, documentation, support procedures, and troubleshooting knowledge are properly transferred.

• Assess transitioned applications against business and operational requirements and proactively identify functional, technical, integration, and support gaps.

• Establish sufficient internal knowledge and support capability for ongoing application operations.

Systems Integration & Technical Support

• Support integration between WMS, ERP, finance, and other enterprise applications.

• Troubleshoot APIs, secure file transfer, database/file-based interfaces, middleware, batch processes, and other system integration issues.

• Understand and document application components, end-to-end system flows, interfaces, dependencies, and support requirements.

• Coordinate with vendors and regional/global IT teams to resolve technical issues and implement application enhancements.

• Support E-Invoice and finance-related system integrations where applicable.

Project, Testing & Change Management

• Support application implementation, transition, migration, enhancement, and integration projects.

• Coordinate and participate in System Integration Testing (SIT), User Acceptance Testing (UAT), end-to-end testing, deployment, cutover, and production stabilization.

• Support incident, problem, and change management activities for assigned applications.

• Drive application enhancements and continuous improvement as business requirements evolve.

Application Documentation & Governance

• Maintain application documentation, system flows, interface specifications, Knowledge Transfer materials, support procedures, and troubleshooting records.

• Ensure application operations and system changes comply with information security, data privacy, access control, audit, change management, business continuity, and IT governance requirements.

• Ensure application support knowledge and technical documentation remain updated and available for operational support.

Business Partnership & Vendor Management

• Collaborate closely with Warehouse, Logistics, Finance, and other business functions to understand operational requirements.

• Translate business requirements and operational challenges into practical system solutions.

• Act as a liaison between business users, internal IT teams, vendors, and regional/global support teams.

• Proactively identify gaps, dependencies, risks, and missing requirements rather than relying solely on existing system designs.

• Coordinate vendors and relevant support teams to ensure application issues and enhancements are effectively managed.

Job Requirements:

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Information Systems, or a related discipline.

• At least 5 years of relevant experience in enterprise application support, business systems, or related IT roles.

• Experience with WMS, logistics, supply chain, ERP, E-Invoice, finance systems, SQL Server, Windows Server, or web-based enterprise applications will be an advantage.

• Strong knowledge of SIT, UAT, deployment and change management, with hands-on experience in application troubleshooting, SQL/databases, system integration, and identifying system gaps and risks.

• Good communication, stakeholder management, and vendor management abilities.

• Able to understand both business processes and technical application environments.

• Able to work independently, take ownership, and manage multiple priorities effectively.

• High learning agility and adaptability in dynamic working environment.

Location: Mid Valley / Bangi

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