Candidate must be willing to work in Singapore.

Key Responsibilities:

• Troubleshoot and resolve issues related to client platforms.  
• Provide end-user support and manage client relationships effectively.  
• Handle service requests associated with client platforms.  
• Respond promptly to incidents, investigate root causes, and implement temporary or permanent solutions. Provide regular updates to stakeholders.  
• Monitor service levels, maintain system configurations, and generate regular reports for relevant parties.  
• Participate in client platform implementation and upgrade projects.  
• Oversee client platform implementation and upgrade projects, ensuring timely delivery.  
• Coordinate with vendors for hardware replacements and follow up as needed.  
• Manage asset inventory and ensure accurate updates to asset records.  
• Prepare and submit progress reports to track project status and performance.  
• Establish and maintain facility management standards and best practices to ensure consistency across projects and teams.  
• Ensure all deliverables meet service level requirements and propose/implement action plans when necessary.

Desired Qualifications:

• At least 1 year of relevant experience in IT support or a similar role.
• Basic knowledge of networking is advantageous.
• Familiar in using MS Office applications.
• Technical expertise will be a significant advantage.
• Independent, innovative, and goal-oriented professionals with a positive, problem-solving attitude.