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IT Service Desk (Level 1)
Job Overview
Location
Petaling Jaya, Selangor
Job Type
Full Time
Salary
2,800 RM - 3,000 RM Per Month
Date Posted
4 months ago
Additional Details
Job ID
168
Job Views
395
Job Description
Assist theclient in IT matters through web portal, phone, and emails.
- Identify issue under which support team.
- Perform 1st level troubleshooting via phone.
- Log issues in service desk database and escalate to 2nd level support and 3rd party support vendors.
- To update ticket status to via email / web portal / WhatsApp when required.
- Manage incidents, to ensure speedy resolution, and whenever necessary conferencing with various resolver group and stakeholders.
- Ensure continuous improvement on job function.
- Perform other duties/tasks as required or assigned.
Location
Employer Details
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Kumpulan perkongsian peluang kerjaya dalam bidang Teknologi Maklumat(ICT) di Malaysia.