**F&B System Customer Service Representative**

Location: Setia Alam

Working Hours: Monday to Saturday

Salary Range: RM 2,200 - RM 3,000

E-MAIL: HR@egroup.com.my

**Job Scope:**

As an F&B System Customer Service Representative, your role involves providing support to clients in the hospitality and restaurant industry, ensuring the smooth operation of their F&B systems. Your responsibilities include handling menus, collaborating with technical teams to resolve issues, and testing new system features.

**Responsibilities:**

1. **Menu Handling**:

   - Assist clients via phone, email, or online chat to understand their F&B system needs and issues.

   - Provide information on F&B system features and configurations to help clients maximize system utilization.

2. **Collaboration with Technical Teams**:

   - Collaborate closely with the technical support team to address technical issues, malfunctions, and challenges reported by clients.

   - Effectively communicate client problems and requirements to ensure timely and accurate resolutions.

3. **Testing New Features**:

   - Participate in the testing of new F&B system features and software updates to ensure they meet quality standards and client needs.

   - Offer feedback on new features, including functionality and user-friendliness.

4. **Issue Resolution**:

   - Proactively resolve clients' F&B system issues, ensuring their systems function smoothly and providing technical support.

   - Follow company policies and procedures to address complaints and disputes, ensuring client satisfaction.

5. **Record Keeping and Reporting**:

   - Maintain records of client information, issues, and requests for tracking and reporting purposes.

   - Generate reports with relevant data and metrics on client support and service activities.

**Requirements:**

- Excellent communication and interpersonal skills to convey technical issues and solutions clearly.

- Strong problem-solving abilities and patience, especially under pressure.

- Quick learning and mastery of F&B system features and configurations.

- Ability to work closely with team members and technical support teams.

- Excellent record-keeping and reporting skills to ensure proper issue tracking.

- High attention to client satisfaction, striving to deliver an exceptional customer experience.

This role provides an opportunity to interact with clients in the hospitality and restaurant industry, resolve their F&B system issues, and contribute valuable feedback for system improvements. As an F&B System Customer Service Representative, you play a vital role in ensuring client satisfaction and system stability.