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Salehhudin Md Nor
Salehhudin Md Nor
- Computer technician / Support specialist
- Member Since: 26 Jan 2024
Gained experience as an IT Support in last 5 years which enables me with Server and Desktop Administration, and Network Support. And the ability to analyze and solve common problems in IT infrastructure. Looking to explore new environments and experience new challenges.
Experiences
VADS Berhad
Customer Service Representative
- Attending inbound calls on customer inquiring on connection problem. - Performing basic troubleshooting on the first contact point to solve the issues on first call resolution based on standard troubleshooting process. - Open trouble report and escalate to 2nd Level for further troubleshooting. - To ensure that each transaction is handled in a way that contributes to overall customer satisfaction and increases customer loyalty.
VADS Berhad
Customer Service L2 (Escalation)
- Performing technical escalation support. - Retrieving trouble report generated by 1st Level Technical Support as well as other source such as email complaints and walk in complaints. - Analyze the trouble report and call subscriber pertaining the trouble report and solving the customer issue on first call resolution basis. - Call back customer pertaining their report and troubleshooting accordingly which is the common problem after been identified according to certain symptom. - Prepare trouble report to field technician, which need physical troubleshooting on site in order to solve the customer connection issue. - Liaise with Docket Centre pertaining the trouble report created to get further update. - Update the management about the report which is not solved and which need further diagnoses.
VADS Berhad
Knowledge Base Specialist
- Upload/update information upon receive verification from Client within the time frame. - Manage Knowledge Base portal to cater Operation needs. - To ensure the stability of the Knowledge Base portal and system. - Do the enhancement on Knowledge Base portal and ensure the portal is user friendly. - To design and enhance the system for Knowledge Base. - Manage Knowledge Base server and ensure minimal server downtime.
IA International Assistance
IT Support
- Implement, improve and manage in-house healthcare system. - Routine application/database server maintenance as needed of in-house system. - Application/database installation and troubleshooting. - Installing and configuring software, hardware and networks. - Monitoring system performance and troubleshooting issues. - Set up user accounts. - Maintain and audit user accounts. - Manage backup process and perform data recoveries as needed. - Install and configure workstations. - Troubleshoot hardware and software issues.
Details
| Gender | Male |
| Age | 45 |
| Salary | 4,000 - 5,000 |
Kumpulan perkongsian peluang kerjaya dalam bidang Teknologi Maklumat(ICT) di Malaysia.