Experienced System Support Engineer and Application Support Analyst with over seven years in retail and F&B POS software industries and mobile app. Skilled in SQL, MySQL, troubleshooting, and system integration, providing Level 2 support and server monitoring. Strong communicator with expertise in Window administration, database management, Networking and collaboration with QA and development teams. Certified in Advanced Querying for SQL Databases (2025) and MCSD App Developer & Oracle Certified Associate Java SE 7 Programmer Course (2018). Holds a Diploma in Engineering Technology (Multimedia) from Kolej Uniti, with a strong foundation in software, hardware, and system operations.