End-User Support: Provide assistance to end-users by addressing their software-related questions, issues, and concerns through various communication channels (e.g., email, phone, chat, or in person).

Troubleshooting: Identify and resolve software issues by analyzing logs, conducting research, and working collaboratively with the development team to find solutions.

Documentation: Create and maintain documentation for common issues and solutions, ensuring that end-users and support staff have access to useful resources.

Bug Reporting: Act as a bridge between end-users and the development team by accurately reporting and documenting software bugs or enhancement requests.

Testing: Assist in the testing of software updates, patches, and new features to ensure their functionality and quality.

Training: Provide training to end-users and support staff on software features and best practices to improve overall system knowledge and efficiency.

Feedback Collection: Gather and relay feedback from end-users to the development team for continuous improvement of the software.

Collaboration: Work closely with software developers, quality assurance, and product managers to provide seamless support and contribute to the software development life cycle.