RESPONSIBILITIES AND TASKS 

1. IT Environment Monitoring

• Monitoring, initial triage and proactive actions to incidents using monitoring tools (Network, server and NAS)
• Data storage management

2. Provide specialist support: (Server only)

• Remote OS/system restoration and installation
• Disaster recovery support
• Patch Management (account level health) 
• Manufacturer/Vendor management 
• Analysis and reporting on major issues
• Knowledge base maintenance 

3. Incident Management 

• Remote support / troubleshooting for PCs, mobile, network equipment, NAS and Server 
• Escalation to onsite support

REQUIREMENT 

• Microsoft Server 2012 (R2)/2016/2019/2022
• Microsoft Exchange / Exchange Online
• Office 365 and Azure
• Hyper-V and VMware
• Remote Desktop / Citrix XenApp, XenDesktop
• All forms of operating systems (Win10/11, Mac OS)
• Solid understanding of Networking, Firewalls, routers, managed switches, Wireless Access Point and backups
• Networking experience with Aruba, Cisco, Fortinet and etc
• CompTIA A+, ITIL, Microsoft SQL Server Certification 
• Minimum 5 years System Engineer
• Self-motivated, enthusiastic, and able to handle multiple support cases
• Strong writing skills to maintain organized documentation
• Customer-oriented, and capable of providing high levels of client satisfaction
• Collaborate and work well with others
• Speak and write fluent English, additional language will be bonus.