We are seeking a technically competent and hands-on Assistant Manager, IT to oversee and manage JEMCO Group's local IT operations, infrastructure and enterprise systems, ensuring reliable, secure and efficient technology support across the Group's manufacturing facilities, warehouses and office operations.

The role will take ownership of SAP system administration and operational support, while working closely with the Group IT Head, internal stakeholders and external technology partners to drive system enhancements, integration and Group-wide digital transformation initiatives.

What you will do:

• Oversee and manage day-to-day IT infrastructure and operations across all Group companies, including manufacturing facilities, warehouses, offices and retail operations, ensuring reliable, secure and uninterrupted IT services.

• Manage and maintain Group-wide IT infrastructure, including servers, desktops, laptops, printers, network equipment, internet connectivity, Wi-Fi, firewalls and other hardware and software systems.

• Monitor system performance, network connectivity, server availability and infrastructure capacity, and coordinate preventive maintenance, system upgrades, hardware replacement and technology improvements.

• Take ownership of day-to-day SAP system administration and operational support, ensuring system availability, user access, data integrity and effective utilization across relevant business functions.

• Act as the key IT coordinator for SAP-related matters, working closely with business users, internal key users, the Group IT Head, SAP consultants and external service providers to manage incidents, troubleshoot issues and coordinate system enhancements.

• Support SAP configuration, change requests, system integration, User Acceptance Testing (UAT), testing and deployment, working with Manufacturing, Warehouse, Supply Chain, Finance, Sales and other business stakeholders to improve business processes and system effectiveness.

• Work closely with the Group IT Head to execute Group-wide digital transformation initiatives, technology roadmaps and system implementation projects, including SAP, Warehouse Management Systems (WMS), collaboration platforms and other business applications.

• Identify opportunities for workflow digitalization, process automation and system integration, and coordinate business requirements gathering, solution implementation, user training and post-implementation support to enhance operational efficiency.

• Implement and maintain IT security, governance and risk management measures, including user access controls, endpoint protection, antivirus, system patching, data protection, regular backups and disaster recovery readiness.

• Manage Group-wide IT assets, software licenses, equipment inventory and procurement activities, including sourcing, quotation evaluation, purchase requisitions, vendor coordination and service-level monitoring.

• Manage IT service requests, technical troubleshooting, user onboarding and offboarding, system access management and end-user support, ensuring timely issue resolution and effective IT service delivery across the Group.

• Maintain IT policies, SOPs, technical documentation and operational reports covering infrastructure performance, SAP support, IT incidents, project progress and asset management, while undertaking other IT-related assignments as delegated by Management.

 What you need to have:

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Computer Engineering or a related discipline.

• Minimum 5 years of relevant IT working experience, preferably with exposure to IT infrastructure management, enterprise systems administration and IT operations in a manufacturing, warehouse or multi-site business environment.

• Hands-on experience in SAP system administration, application support, troubleshooting and user access management. Exposure to SAP implementation, configuration, UAT and system enhancement will be an added advantage.

• Strong technical knowledge of network infrastructure, servers, desktops, laptops, Windows environments, firewalls, Wi-Fi, hardware and software maintenance.

• Experience supporting ERP, WMS and other business applications, including system integration, implementation, testing and deployment.

• Good understanding of cybersecurity, network security, data protection, backup and recovery, disaster recovery and IT governance practices.

• Proven ability to coordinate IT projects, system implementations, infrastructure upgrades and digital transformation initiatives, including working with external vendors and consultants.

• Familiarity with manufacturing, warehouse, inventory management, procurement, production planning and supply chain processes, with the ability to translate operational requirements into IT solutions.

• Experience managing external IT service providers, technology vendors, consultants and internal stakeholders to ensure effective service delivery and project execution.

• Strong troubleshooting, analytical and problem-solving capabilities, with the ability to work independently, manage priorities and resolve technical issues effectively.

• Good interpersonal, communication and coordination skills, with the ability to provide technical guidance, support users and work collaboratively across different business functions.

• Proactive, hands-on and results-oriented, with the ability to manage multiple priorities and provide occasional IT support outside normal working hours when operationally required.

• Location: Balakong Industrial Park, Selangor.

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