About the Role

We are looking for a hands-on IT Executive to be the first point of contact for IT at our Kulai site. You will keep users, systems and the network running day to day, administer user access in our Infor M3 ERP, and work closely with the HQ IT Team on infrastructure, security and documentation.

Key Responsibilities

User Support & Helpdesk

• Provide day-to-day support to all users for laptops, desktops, printers, email, network connectivity and software applications.

• Log, prioritise and resolve IT support tickets; escalate issues that cannot be fixed on site to the HQ IT Team or the relevant vendor.

• Handle IT onboarding and offboarding: prepare equipment, create and remove email and system accounts, and recover company devices.

• Guide users on IT guidelines and basic system usage, and run short training sessions when needed.

ERP & Business Systems

• Administer Infor M3 user accounts, access rights and master data according to approved user requests.

Network, Security & Backup

• Monitor and maintain network infrastructure, including firewalls, servers and network devices.

• Check backup jobs daily, confirm they complete successfully, and follow up on any failure the same day.

• Report security alerts, system anomalies and outages to the HQ IT Team immediately, even before the cause is known.

IT Assets, Licences & Procurement

• Maintain accurate IT asset records, including equipment assignment, location and status.

• Track software licences and coordinate renewals before they expire.

• Handle IT procurement: obtain and compare quotations, and coordinate with vendors on purchases, maintenance and repairs.

Documentation

• Keep IT documentation and system configuration records up to date.

• Work with the HQ IT Team to prepare and update IT procedures and guidelines.

Requirements

• Diploma or Degree in IT, Computer Science, Computer Engineering, or a related technical field.

• Practical knowledge of computer hardware, Windows operating systems and basic networking (IP addressing, DHCP, DNS, LAN).

• Strong troubleshooting skills and a methodical approach to problem-solving.

• Clear communicator who keeps users and the HQ IT Team informed, and raises problems early rather than waiting for them to grow.

• Organised and disciplined with documentation and record-keeping.

• Able to communicate in English and Bahasa Malaysia; Chinese will be an added advantage.

• Relevant IT support or system support experience preferred. Fresh graduates with relevant internships, technical projects or strong practical skills are welcome to apply.

• Willing to work hands-on in factory and warehouse environments, and to travel to HQ and branches when required.

Advantages

• Experience with an ERP system, preferably Infor M3.

• Exposure to firewall administration (FortiGate preferred), server administration or helpdesk ticketing systems.

• IT certifications such as CompTIA A+ / Network+, CCNA or Fortinet NSE.

Gaji: RM 3,000 – RM 3,800 per month

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