About the role

Join the technical support team as a Level 2 Technical Support Engineer, providing advanced support for managed customers and internal infrastructure. You will help ensure the availability, performance and reliability of virtualisation, cloud and backup/disaster recovery environments, working daily from 9:00am to 6:00pm, Monday to Friday, with rotating standby support after office hours, on weekends and on public holidays.

Key responsibilities

• Act as Level 2 support, handling cases escalated from Level 1 (NOC) engineers on system department related incidents.

• Perform in-depth troubleshooting and root-cause analysis of servers, virtualization hosts, cloud infrastructure and backup jobs escalated by Level 1 (NOC) engineers.

• Set up, configure and maintain Proxmox virtual environments, including VM provisioning, resource allocation and cluster/storage management.

• Set up, configure and maintain AWS and Azure cloud resources (compute, storage, networking, security groups, IAM, backup/DR configurations).

• Set up, configure and maintain backup and data protection solutions using Veeam, Acronis and Druva, including scheduling, monitoring backup jobs and performing restores.

• Guide and support Level 1 (NOC) engineers on hardware, OS, network and application issues; escalate unresolved cases to Level 3/vendor support where required.

• Work daily hours of 9:00am - 6:00pm (Monday - Friday).

• Provide rotating standby support after office hours, on weekends and on public holidays, responding promptly to critical alerts.

• Document incidents, resolutions, configuration changes and standard operating procedures (SOPs).

• Liaise with vendors, service providers and customers on technical issues and service requests.

• Support other ad-hoc infrastructure administration and managed services delivery tasks as assigned.

What we're looking for

• Diploma/Degree in Information Technology, Computer Science, or a related field, with prior experience in a Level 2/technical support role.

• Prior experience or good working knowledge of Proxmox virtualization (setup, configuration and maintenance).

• Prior experience or good working knowledge of AWS and Azure cloud platforms (setup, configuration and maintenance).

• Prior experience or good working knowledge of Veeam, Acronis and Druva backup/data protection solutions (setup, configuration and maintenance).

• Solid understanding of networking, server administration and IT infrastructure concepts, sufficient to guide Level 1 (NOC) engineers and resolve escalated cases.

• Willing and able to work daily hours of 9:00am - 6:00pm (Monday - Friday).

• Willing and able to provide rotating standby support after office hours, on weekends and on public holidays.

• Good troubleshooting, analytical and problem-solving skills.

• Good communication skills, with the ability to liaise with customers and vendors professionally.

• Relevant certifications (e.g. AWS, Azure, Veeam VMCE, Proxmox) are an advantage but not mandatory.

Interested candidate, please email your expected salary and resume to gary@netpluz.asia

Gaji: RM 4,000 – RM 6,000 per month

Sumber: JobStreet. Sila rujuk iklan asal untuk maklumat terkini.