• Provide Level 2 technical support for customer network and voice service queries.

• Troubleshoot and resolve customer-reported incidents, ensuring proper follow-up through the ticket

• management process until closure.

• Perform provisioning and configuration of network and voice services within the backend

• infrastructure.

• Monitor and maintain system monitoring platforms related to network and voice services to ensure service availability and performance.

• Support the Team Lead in project implementation and delivery related to network and voice services.

• Participate in a 24×7 shift rotation based on the planned operational schedule.

Job Requirements: (e.g., educational/ professional qualifications)

1. Degree qualification in Information Technology, Networking, or a related field.

2. Relevant network certifications such as Cisco CCNA, Huawei HCIA, Juniper JNCIA will be an

advantage.

3. Relevant security certification such as Fortinet FCP, EC-Council CEH

4. Familiar with ITIL processes and possess a good understanding of cybersecurity best practices.

5. Good verbal and written communication skills in English, with the ability to interact professionally with

customers.

6. Self-motivated, proactive, and attention to details

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