Responsibilities

• Monitor system vulnerabilities and perform patch deployment, repair and updates.

• Respond to incidents, restore services promptly, provide remote & on-site support, and manage IT ticket creation & closure.

• Proactively resolve issues before impacting end users.

• Support on-site customers and external audits.

• Assist with network installation and troubleshooting.

• Maintain software systems: including but not limited to user account creation, modification & deprovisioning. System user training, system issue tracking,system bug repair.

• Keep Communicate with China regional Level 2 IT technicians and escalate unresolved issues.

SHE responsibilities

• Uphold SHEQ First and comply with relevant SHEQ requirements.

• Conduct safety self-inspections and eliminate potential hazards.

• Identify and control operational risks.

• Participate in departmental emergency drills.

• Comply with company safety policies.

• Implement CAPA for internal & external audits.

• Protect business confidentiality.

• Proficient in troubleshooting computers and peripherals, including all Microsoft Windows operating systems.

• Able to unlock, reset and configure user accounts in AD domain or Microsoft Azure.

• Skilled in desktop applications, especially Microsoft Office suite.

• Familiar with customer service principles and procedures.

• Excellent communication skills to explain technical issues to non-technical users.

• Capable of identifying root causes and providing solutions on-site or remotely.

• Strong troubleshooting and problem-solving skills.

• Good analytical and decision-making skills.

• Experience in software system or network maintenance.

Specific Knowledge/Skill

• Maintain professional work conduct and demeanor.

• Ability to perform effectively under moderate pressure.

• Continuously learn through on-the-job practice.

• Prioritize tasks and work independently with minimal supervision.

• Maintain effective communication with colleagues and foster mutual learning.

• Maintain clear and complete documentation of all work activities.

• Demonstrate self-motivation and stay focused on assigned tasks.

• Adapt quickly to evolving technologies, workflows, and processes.

• Possess English language proficiency (reading, writing, speaking, listening) sufficient to fulfill job responsibilities.

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