About the role

Join ByteBridge Technology as a Data Center IT Support Technician based on-site in Kulai, Johor. You will provide 24/7 break/fix support for critical data center IT infrastructure, helping maintain reliable operations across servers, storage, network equipment, and connectivity systems. This role operates on rotating shifts, including nights, weekends, and public holidays.

Key responsibilities

• Provide 24/7 on-site break/fix support for data center IT infrastructure.

• Diagnose, troubleshoot, and resolve hardware failures involving servers, storage, and network equipment.

• Perform hardware replacement, including hard drives, memory, power supplies, network cards, and other components.

• Carry out rack and stack activities, equipment installation, structured cabling, and connectivity testing.

• Respond to incidents and service requests within agreed Service Level Agreements (SLAs).

• Provide remote hands and smart hands support to customers and remote engineering teams.

• Conduct hardware diagnostics, equipment health checks, and preventive maintenance.

• Coordinate with vendors and technical teams for hardware replacement, escalation, and incident resolution.

• Maintain accurate incident tickets, repair records, inventory updates, and shift handover reports.

• Ensure compliance with data center safety, security, and operational procedures.

What we're looking for

• Diploma or Degree in IT, Computer Engineering, Networking, or a related discipline.

• Minimum 2–4 years of experience in data center operations, IT hardware support, or break/fix maintenance.

• Hands-on experience troubleshooting and replacing enterprise server, storage, and network hardware.

• Familiarity with Dell, HPE, Lenovo, Cisco, or other enterprise IT equipment.

• Basic knowledge of TCP/IP, LAN, fiber optics, and structured cabling.

• Experience with hardware diagnostics, ticketing systems, and SLA-driven incident management.

• Ability to troubleshoot independently and follow technical procedures.

• Good communication, problem-solving, and documentation skills.

• Willingness to work 24/7 rotating shifts, including nights, weekends, and public holidays.

• Certifications such as CompTIA A+, Network+, CCNA, or relevant hardware certifications are an advantage.

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