Job Scope / Responsibilities:

• Technical Support to Sales Team

Work closely with the sales team to understand customer requirements and provide technical solutions that align with their needs.

Assist in qualifying sales opportunities from a technical perspective.

• Solution Design & Proposal

Develop and present tailored technical solutions based on customer needs.

Create technical documentation, proposals, and statements of work (SOWs).

• Product Demonstrations & Presentations

Deliver live product demos and technical presentations to customers and stakeholders.

Explain complex technical concepts in a clear, business-focused manner.

• Proof of Concept (PoC)

Design and support customer PoCs to demonstrate product capabilities and value.

Guide customers through setup and evaluation processes.

• Customer Engagement

Act as a technical advisor during the sales process.

Address technical queries and objections confidently and accurately.

• Collaboration

Coordinate with internal product, engineering, and support teams to ensure customer requirements are addressed.

Provide feedback to the team on feature requests or common customer pain points.

• Training & Enablement

Train partners or internal teams on technical aspects of the product.

Develop and maintain technical content such as FAQs, whitepapers, and technical guides.

• Market & Product Knowledge

Stay updated on industry trends, competitors, and emerging technologies.

Maintain in-depth product knowledge to ensure accurate and compelling messaging.

Requirements:

• A diploma/bachelor's degree in Information System/Cybersecurity or equivalent
• Technical expertise and understanding of Information System principles, design, and implementation knowledge.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Demonstrated success in securing new business and managing client relationships
• Relevant certification such as CompTIA A+, Security+, Network+, ISC2 CC or equivalent is an added advantage.
• Fresh graduates are encouraged to apply, training and mentor guidance are provided.
• A team-oriented mindset and the ability to work collaboratively with cross-functional teams
• Willing to travel and possess own transportation