�       Dealing with customers, either face to face or over thephone

�       Gain an understanding of customers' specific businessneeds and apply product knowledge to meet them

�       Ensure quality of service by developing a thorough anddetailed knowledge of technical specifications and other features of employers'systems and processes, and then documenting them

�       Carry out cold-calling in order to create interest inproducts and services, generate new business leads and arrange meetings

�       Identify and develop new business through networking andfollow-up courtesy calls

�       Market and promote a portfolio of products

�       Network with existing customers in order to maintainlinks and promote additional products and upgrades

�       Respond to tender documents, proposals, reports andsupporting literature

�       Manage workload in order to organise and prioritise dailyand weekly goals

�       Contribute to team or progress meetings to update andinform colleagues

�       Responding to customer queries and resolving theirobjections to get them to make a purchase

�       Organize a technology update session with customer withpartners/product principals