Qualifications:

1. Language Proficiency - Fluent in Malay and English (English proficiency is an advantage).
2. Ability to effectively communicate technical information to customers.
3. Customer-Centric Focus - Demonstrated attentiveness to customer needs and a commitment to providing exceptional customer support.
4. Proven ability to handle customer inquiries, troubleshoot issues, and resolve problems efficiently.
5. Basic knowledge of computer systems, software and database tools.
6. Strong interpersonal and communication skills.
7. Previous experience in customer support is a plus.
8. Minor business and accounting knowledge.
9. Understand hotel service procedure is an advantage.

Education And Experience Required:

Fresh Graduate in Degree or Diploma in IT.

0-2 years experience in relevant technologies and customer services.

Responsibility:

1. Implementation of hotel system projects (Plan, Install, Training, Support). - Training Provided.
2. Provide technical support to customers via various channels (phone, email, chat).
3. Troubleshoot and resolve issues related to web based systems and MySQL database.
4. Communicate effectively with customers in English and Malay.
5. Collaborate with the technical team to escalate and resolve technical issues.

Knowledge & Software Related

MySQL, PHP, Windows Server 20XX, Apache Tomcat 7/8, Heidi SQL, iReport-4.0.2

Office at Taman Desa, Kuala Lumpur (Mostly Remote/WFH)

If you are passionate about technology, customer service, and possess the skills outlined above, we would love to hear from you.

Please submit your resume and a cover letter detailing your relevant experience at career@digitals.my